Support

Quick help for the most common setup and enforcement issues.

Quick troubleshooting

Rules are not applying? Confirm the child phone has the SpotChecker Shortcut installed and all required automations enabled.
No extra-time approval on parent phone? Refresh status, then open parent child settings and check the Extra Time section.
Screen Time setup looks incomplete? Complete setup in order: permissions, Screen Time password, deletion restrictions, then lock steps.
Pairing code failed or expired? In parent child settings, tap View Pairing Code and use the newly generated code.
Updates are delayed? Verify internet on both phones. Policy checks and approvals require connectivity.

When contacting support, include device name, iOS version, and the exact step where the issue occurs.